Does eufy ever read, respond, or act on items within the community? It seems to me that there is a huge hole in the security system; external motion sensors, external siren (loud enough and can’t be unplugged) and compatibility with IFTTT. The functions on alexa are also a bit rubbish, where trying to switch modes (alexa only has ‘stay’ and ‘away’, but stay doesn’t seem to coincide with any modes).
No. It’s a community forum. Sporadically they announce things and a while ago they did reply some topics.
If you want contact with them, email then at email@example.com.
Why would they when they have all of us to work for free?
Weird company. Had many reach out to me personally… some sent me mockups for my thoughts… flew me out for a round table with their team. All under a strict NDA… but they all wanted input from real users.
Last company like this one was Garmin… they would not listen to anybody … so I trashed them on YouTube. 400k views suddenly changed their mind.
They only listen to “influencers”
Unsure on how Eufy admins do it but as stated by @John0 the service department does give your info to their development team. I have been on the other communities and I have seen several changes based on customer feedback. (Take that for what it is worth)…