Notifications in the Eufy app are quite slow Since the latest updates (Homebase, EufyCam firmware updates).
Earlier I used to get the notifications in a few seconds. Now, sometimes it takes about 5-10 minutes. Which is pretty useless, since I cannot react to whatever is happening.
This is on a Homebase E with mixed eufyCam E/C/2.
Worst case notifications in the middle of the Xmas season for me was 5 seconds. Normal is 2-3 seconds. I am on homebase2 with camE’s, 2Cs, and sensors. Your times are not the normal for anyone I know using Eufy gear.
It might not hurt to reboot your router/modem and hombase and see if that helps. If it doesn’t get any better, contact support and see if they can help. I have have had better luck emailing than with phone or chat.
That’s good too know about the emailing being more efficient in getting an answer or talking to someone lol I’m actually super glad that I had read that. Thanks😁