Chime T8740 is not.powering up when plugged

Just received the bell this afternoon unfortunately the chime T8740 is not powering up not indicating any lights such as red or white had a look at the adapter plugged it which is correct following the manual steps any other people had this issue

Chime T8740 - accessory for ringbell amplifier.

  • 9 ringtones with high quality sound.
  • 3 volume levels for various house sizes.
  • Remotely control with the EufySecurity app.

What was the issue? I’m having the same problem.