Camera missing motion

Only had my system 4 days the first 2 days were great and everything was working fine. I had an android app update and now its started randomly missing motion. For some reason as well it detects motion better at night than during the day. I haven’t changed any settings for it to stop working they were the same before and after. Contacted support first operator told me its normal for the system to miss some events for the first 2 weeks :man_shrugging:. Second operator suggested a homebase reboot but this hasn’t helped.