I have the 2K Battery Doorbell with Chime (model is called 2C doorbell I think)
I noticed once every few days Alexa’s Echo Show 5 can’t show the live view feed from the doorbell, informing that “Hm, I’m having trouble reaching null”. Also when this happens, the routine created to automatically show the live view on doorbell press doesn’t work too, and I hear the same strange error message on the Echo Show 5.
Only after I power cycle the Chime unit (resetting the doorbell itself doesn’t work), then the live feed works again.
Is there anyone else experiencing the same problem? I’ve tried removing the doorbell and chime from Alexa, remove and readd the Eufysecurity Alexa skill, but none of that prevents the issue from occuring again after a few days.
Had this same issue, same error “null” for the past two days? Tried restarting Homebase, removed Eufy Security skill and RE-enabled in the Alexa app, tried various setting changes but all my cameras and doorbell will not show on any of my echo shows? Strangely I am able to arm, disarm my Homebase via voice on any Alexa show? This really is so frustrating!
Eufy acknowledged that there was a problem. It has now been rectified, everything seems to be working! I am now able to stream on Amazon Echo, Google Hub and via the Eufy web portal!
This has not been fixed. I am having the same issue as everyone else who posted. I don’t understand how something can be working one day and all of a sudden, completely stops. Resetting and redoing everything does absolutely nothing to get this working. Eufy please address this and provide us a fix.
Same issue here with Echo Show 8. 8 out of 10 times with floodlight pro and dual wired doorbell. Both are advertised as being compatible but obviously they are not 100 percent compatible
